Book Direct & Save
Enjoy the best value on your stay when you book directly with the Carlyle Hotel, with transparent pricing and no hidden fees.
FAQ’s
Find answers to the most common questions about your stay at the Carlyle Hotel.
Carlyle Hotel Front DeskOpen 24 hours a dayStill have questions? Call us at 669-333-7305 or email info@carlyle-hotel.com, and our guest services team will be glad to help.
Check-in is at 3:00 PM and check-out is at 11:00 AM. Our front desk is open 24/7, and express check-out is available.
Our standard cancellation policy is 48 hours. Cancellation policies may vary depending on the rate and dates of your reservation, so please refer to your reservation confirmation, or call the hotel directly if you need help.
We accept Visa, MasterCard, American Express and Discover, in US dollars. The hotel reserves the right to pre-authorize credit cards prior to arrival, and a US$200 damage deposit is taken by credit card on arrival and returned up to 7 days after check-out.
Yes. Paid covered parking is available on a first come, first serve basis, including on-site designated accessible parking with van-accessible spaces.
Children of all ages are welcome, though we do not provide extra beds. Pets are not allowed, but ADA-defined service animals are welcome at no additional charge.
Yes. Our Accessible King and Accessible Double Queen rooms are designed for guests with additional needs, roll-in ADA showers are available, and we are happy to provide a physical room key instead of a key code on request.
